Privacy Policy
Effective Date: 8/29/2025
This Privacy Policy explains how Plow Pros (“Plow Pros,” “we,” “us,” “our”) collects, uses, stores, and shares information when you access or use the Plow Pros mobile application, website, and related services (collectively, the “Platform”).
By using the Platform, you agree to the practices described in this Privacy Policy.
If you do not agree, do not use the Platform.
1. INFORMATION WE COLLECT
We collect information in the following categories:
1.1 Information You Provide
Account Information
Name
Email address
Phone number
Password
Service address(es)
Contractor Information
Contractors may provide:
Driver’s license or government-issued ID
Certificates of Insurance (COI)
Business licenses, permits, or registrations
Vehicle and equipment information
Business name
Service capability information
Uploaded documents, photos, or certifications
Payment Information
Payment method details (processed securely by third-party payment processors; Plow Pros does not store full card numbers)
Service Information
Job descriptions
Instructions
Notes or preferences
Photos submitted by Users or Contractors
1.2 Information We Automatically Collect
Location & GPS Data
For Users:
Service address
Delivery/push route estimates
For Contractors:
Live GPS tracking during active jobs
Route, time, and movement data
Service-area availability
Usage & Device Data
IP address
Device identifiers
Operating system
App performance data
Crash logs
Browsing and click behavior within the Platform
Job Data
Time of service request
Completion timestamps
Photos taken before/after service
Contractor performance metrics
Weather-related metadata
Communications
We may collect:
In-app messages
Customer support interactions
Call metadata (but not call audio unless legally required)
1.3 Information from Third Parties
We may receive information from:
Payment processors
Verification partners
Insurance carriers (in case of claims)
Background-check providers (if implemented)
Government or regulatory entities
Public records databases
2. HOW WE USE YOUR INFORMATION
We use collected information for the following purposes:
2.1 Platform Operation & Service Delivery
Creating and managing accounts
Matching Users with Contractors
Providing, managing, and improving the Platform
Processing payments and transactions
Sending notifications, confirmations, and updates
2.2 Safety, Security & Compliance
Authenticating identities
Deterring fraud, abuse, and unauthorized access
Detecting suspicious or prohibited activity
Enforcing Terms of Use and contractor requirements
2.3 Contractor Documentation & Administrative Use
Information uploaded by Contractors is used for:
Administrative records
Platform-access requirements
Identification and safety purposes
Plow Pros does NOT:
verify insurance validity,
verify the authenticity or adequacy of licenses, permits, or documents,
certify or endorse contractor qualifications.
All documentation is used solely for administrative purposes, and Contractors remain solely responsible for compliance.
2.4 Analytics & Platform Optimization
We may analyze data to:
improve user experience
enhance performance
optimize service routing and availability
refine pricing and demand forecasting
2.5 Communications
We may contact you to:
provide service updates
send promotions or marketing (you may opt out)
respond to support requests
notify you about changes to policies or terms
3. HOW WE SHARE INFORMATION
We do not sell your personal information.
We share information only as described below.
3.1 Sharing Between Users and Contractors
To facilitate Services:
Users may receive Contractor name, business name, and contact details
Contractors may receive User name, address, and service instructions
3.2 Third-Party Service Providers
We may share information with:
Payment processors
Customer support tools
Cloud storage providers
Mapping/GPS partners
Analytics providers
Marketing tools (optional/opt-out)
Identity verification or documentation partners (if used in future)
All service providers are required to protect your information.
3.3 Insurance Companies, Claims Adjusters & Legal Entities
We may disclose relevant information to:
insurance carriers
claims processors
legal counsel
law enforcement
regulatory authorities
This may occur during:
disputes
investigations
property-damage claims
fraud prevention
legal compliance
3.4 Business Transfers
If Plow Pros undergoes a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the transaction.
4. DATA STORAGE & RETENTION
4.1 Storage
Information is stored using reputable cloud providers with industry-standard security.
4.2 Retention
We retain information for as long as necessary to:
operate the Platform
comply with legal obligations
resolve disputes
enforce agreements
Contractor documents (COI, licenses, IDs) may be retained for compliance and dispute purposes, even after account deletion.
5. YOUR RIGHTS & CHOICES
Depending on your jurisdiction, you may have rights to:
access the information we hold
correct inaccurate information
delete your account
opt out of marketing communications
restrict certain data uses (if applicable)
Requests can be made via [email protected].
6. CHILDREN’S PRIVACY
The Platform is not intended for individuals under 18.
We do not knowingly collect information from minors.
7. DATA SECURITY
We implement administrative, technical, and physical safeguards to protect your information, including:
encryption
secured servers
access controls
monitoring and intrusion detection
However, no system is 100% secure.
You use the Platform at your own risk.
8. INTERNATIONAL USERS
Plow Pros is operated primarily in the United States.
If you access the Platform from outside the U.S., you consent to the transfer and processing of your information in the United States.
9. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy at any time.
When we do, we will update the “Last Updated” date above.
Continued use of the Platform constitutes acceptance of the updated policy.
10. CONTACT US
For questions or privacy-related requests, contact:
Email: [email protected]
Website: www.plowpros.com