Welcome to Plow Pros. These Terms of Use (“Terms”) govern your access to and use of the Plow Pros mobile application, website, and related services (collectively, the “Platform”). The Platform connects individuals and businesses needing snow-removal services (“Users”) with independent third-party service providers (“Contractors”).

By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, do not use the Platform.

1. PLATFORM ROLE & NATURE OF SERVICES

1.1 Technology Platform Only

Plow Pros is a technology platform facilitating connections between Users and independent Contractors. Plow Pros does not perform snow removal.

1.2 Independent Contractors

All Services are performed solely by independent Contractors. Contractors are not employees, agents, partners, or representatives of Plow Pros.

1.3 No Guarantee of Service

Service availability is not guaranteed and may vary due to weather, demand, equipment, and Contractor acceptance.

2. INDEPENDENT CONTRACTOR RELATIONSHIP

2.1 No Employment Relationship

These Terms do not create any employment, partnership, joint venture, or agency relationship.

2.2 Contractor Autonomy

Contractors decide how, when, and whether to accept Service requests.

2.3 No Liability for Contractor Actions

Plow Pros is not responsible for contractor-caused damages, delays, negligence, equipment issues, or incomplete work.

3. ACCOUNT REGISTRATION

3.1 Accurate Information

Users and Contractors must provide accurate registration information.

3.2 Age Requirement

You must be 18 or older.

3.3 Prohibited Account Activities

You may not impersonate others, use false information, operate multiple identities, or misuse the Platform.

4. USE RESTRICTIONS

You agree not to use:

bots, scrapers, crawlers, or automation tools;

hacks, reverse engineering tools, or attempts to bypass protections;

harmful code or malware;

fraudulent or illegal methods;

attempts to access accounts not belonging to you.

5. PAYMENTS & TRANSACTIONS

5.1 Pricing

Pricing varies by weather, demand, location, and market conditions.

5.2 Payment Authorization

You authorize Plow Pros to charge your payment method for completed Services.

5.3 Finality of Transactions

All transactions are final unless Plow Pros decides otherwise.

5.4 Chargebacks

Fraudulent chargebacks may lead to account termination, collections, and legal action.

6. CONTRACTOR INSURANCE & REQUIREMENTS

6.1 Contractor Responsibility

Contractors must maintain all legally required insurance and compliance.

6.2 No Insurance Verification

Plow Pros does not verify insurance unless explicitly stated.

6.3 User Assumption of Contractor Risk

Users hire Contractors at their own risk.

7. CONTRACTOR DOCUMENTATION, SELF-CERTIFICATION & LIMITED REVIEW

8. USER RESPONSIBILITIES

8.1 Accurate Information

Users must provide correct service details.

8.2 Hazard-Free Area

Users must ensure the service area is free of hazards.

8.3 Weather Delays

Service delays may occur during storms or extreme weather.

8.4 Driveway Staking

Users are responsible for staking boundaries; Plow Pros is not liable for unmarked areas.

9. DATA COLLECTION & INFORMATION SHARING

Plow Pros may collect Platform data and share information with insurers, claims processors, legal counsel, or authorities when necessary.

10. WARRANTY DISCLAIMER

All services are provided “AS IS” and “AS AVAILABLE.”
Plow Pros disclaims all warranties, express or implied.

11. LIMITATION OF LIABILITY

Plow Pros’ total liability is limited to the lesser of $100 or the amount paid for the Service.
Users release Plow Pros from claims arising from Contractor actions.

12. INDEMNIFICATION

You agree to indemnify Plow Pros for claims related to your use of the Platform or your failure to comply with these Terms.

13. DISPUTE RESOLUTION

Binding arbitration

No class actions

Anchorage, Alaska venue

One-year limitation to file claims

14. TERMINATION

Plow Pros may suspend or terminate accounts for violations, fraud, or harmful behavior.

15. GOVERNING LAW

These Terms are governed by Alaska law.

16. FORCE MAJEURE

Plow Pros is not responsible for delays caused by weather, storms, outages, equipment failure, or other events outside reasonable control.

17. CHANGES TO TERMS

Terms may be updated at any time. Continued use constitutes acceptance.

18. NOTICES

Notices may be sent through the app, email, or website.